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Can I bring a guest to the fitness centre?
Absolutely! We understand that one of the best ways to stay with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. If you wish to do so, you must book them in. You can do this by speaking to one of our friendly Consultants.

We'll show your friend the facilities that are on offer and ask them to sign on our guest register with indemnity waiver. As we are accustomed to serving Cardholders we will ask all guests to present their Identity Card. If they wish to use the centre facilities after this, they can either sign up a package or purchase a daily guest pass to gain an access.

What are the fitness centre opening hours?
You have the flexibility of being able to workout any time, day or night. You can usually start exercising from as early 6am to as late as 11pm weekdays*, 6am to 10pm on weekends* and Public Holidays are generally 9am to 8.30pm*. It’s best to check with your fitness centre for exact opening times.

*Some fitness centres may differ.

Can my children wait for me in the lounge while I workout?
No. For the safety of the children and our customers, children are not allowed into the gym except on special occasions where we organise children’s classes/specials.

Which fitness centre has swimming pool?
Fitness First Platinum Centre at Tsim Sha Tsui Sheraton Hotel.

Who can I ask if I have trouble using the equipment?
Our fitness team are always there to help answer your questions if you get stuck.

When's the quietest time to visit the fitness centre?
On weekdays the centres are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere pay a visit just after lunch or in the afternoon.

Do I need to bring my own towel?
No. A bath towel is provided and you can ask for a small towel to wipe down the equipment after use so it’s sweat-free for the next user. Do remember to return towels to the designated collection bins/counter after use. Help protect our planet, be environmentally friendly by limiting use to one set per customer/guest per visit.

How do I use the lockers?
You'll be able to exchange your Fitness First card with a SmartCard or key to lock and unlock your chosen locker.

Note: lockers are only available for use during your workout and will automatically open when the fitness centre closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement.

For further assistance, please speak our reception team in the fitness centre.

Are there social events for all Fitness First customers including staff?
Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or events, just keep an eye on the notice boards inside the fitness centre.

What happens if I lose something in the changing rooms?
Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibilities at all times.

What if I lose my Fitness First card?
Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

What should I do if the fire alarm sounds?
Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

Are the team first aid trained?
Yes, we always have a number of first aiders on duty. In an unlikely event that someone is injured, there are also first aid boxes located at reception.